"Thankful" is highly praised for its efficient customer support automation, which users say improves response times and enhances customer satisfaction. However, some complaints arise over the tool's occasional misinterpretation of complex customer queries. Pricing is generally viewed as competitive, aligning well with the features offered, although some users express a desire for more tier flexibility. Overall, "Thankful" maintains a solid reputation as a reliable customer service automation tool, with many endorsing its positive impact on support workflows.
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32 this week
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"Thankful" is highly praised for its efficient customer support automation, which users say improves response times and enhances customer satisfaction. However, some complaints arise over the tool's occasional misinterpretation of complex customer queries. Pricing is generally viewed as competitive, aligning well with the features offered, although some users express a desire for more tier flexibility. Overall, "Thankful" maintains a solid reputation as a reliable customer service automation tool, with many endorsing its positive impact on support workflows.
Features
Use Cases
Employees
14
Funding Stage
Series A
Total Funding
$15.0M
I'm a software engineer with a decade of experience. This is how I'd approach learning to build apps using Claude Code if I were starting from scratch today:
I'm going to describe a person this post is for, if this is you, I think I can be of some assistance: * you are new to coding * you are blown away by how it unlocks this magical ability that was previously inaccessible without years of training and effort * you've daydreamed of business and app ideas but never knew where to start before or how to build them * you've been vibe coding non-stop and burning through tokens * you're unsure about what's secure, how to structure the systems, and how systems are supposed to interact with each other. So, essentially the plumbing separate from the code itself: hosting, authentication, APIs, version control, testing, analytics, etc If any of this resonates with you, I think I can help! Now disclaimer: I'm *not* a pro at creating startups, acquiring users, marketing or any of that kind of stuff. Where I do have tons of professional experience is with the last bullet point above. And now onto it! This might be controversial, but if I were in your position I would *not* start with the code, the lowest level. In fact, I would do the opposite and start at the **highest level**. What does that mean? I'd argue that for people starting today, the most important thing is learning about the fundamentals of what makes a solid application at a high level. The system architecture. That's what I'll be covering for the rest of the post. What are the building blocks of a secure, full stack software application. There's so much to this that I'll stay high level for this one and go with breadth. If people are interested, I can (and honestly would love to) make dedicated posts on each of the topics I list below. So what is the main architecture for a software application? There are four main components and lots of specifics below each. 1. Front end -> this is what the user sees. The website, the mobile app, etc 2. Back end -> the main logic and rules of the app 3. Database -> where the data lives 4. The plumbing -> how everything connects and stays standing Of all of these, I could talk for hours, so to keep things brief, I think I'll focus on the highest impact and the biggest gap which is 4. The plumbing. Why? If you asked Claude, or whatever agent you use, to setup a front end, back end, and database it could do it quite easily. In fact, I'd imagine for apps you've vibe coded, it already has! There is tons to cover with the first three topics, but I think the plumbing is the area where getting some seasoned tips would help the most. # The Plumbing -> how everything connects and stays standing Here's where it gets real. When you vibe code something and it runs, it feels done. It looks done. But what you're looking at is the tip of the iceberg, the part above the water. The plumbing is everything below the waterline that nobody sees, but that decides whether your app is a weekend toy or something real people can actually trust with their data and their money. (It's also the part the AI will happily skip unless you know to ask for it. So this is the stuff worth knowing by name) I've grouped it into four questions. If you can answer these about your app, you're already ahead of most vibe coders shipping today. # How does everything talk to each other? Your frontend, backend, and database aren't one blob. They're separate pieces passing messages back and forth constantly. This is the part that's invisible but always running. At a high level, for most applications this is done via: * **APIs**: the set of "doors" your frontend uses to ask the backend for things ("give me this user's orders"). There are other ways, but this is the one you should probably focus on at first. # Where does it live, and how does it get online? Right now your app probably only exists on your laptop. Getting it onto the internet, and keeping it there, is its own thing. * **Hosting**: where your app actually runs so the world can reach it. This is where servers come into play. * **Domains & DNS**: your custom address (yourapp.com) and how it points to your servers. * **Deployment**: the pipeline that takes the code you wrote and safely publishes it for your users to see. * **Environment variables & secrets**: where you stash your passwords and API keys so they're not sitting in your code for the whole world to copy. People get burned by this constantly. # Who's allowed in, and is it safe? This is the one I'd beg you not to skip. The magic of vibe coding makes it dangerously easy to ship something insecure without realizing it. But don't fear! There are existing ways to do this (and not from scratch). * **Authentication**: how your app knows who someone is. The login. * **Authorization**: what someone's allowed to do once they're in. The difference between a normal user and an admin who can delete everything. * **Security**: the broad practice of not leaving doors unlocked. This one is the hardest because you can have security issues at every level of your stack. It's defin
View originalFeedback honeypot in Claude Code has evolved
As we know, Anthropic buried in the T&C that even if we globally opt out of model training, they will train on our data / chats if we "provide feedback" to them. This is why Claude Code has the "How is Claude doing (optional)?" honeypot that will submit a response if you type 1, 2, 3, 4, or 0 (and apparently hitting 0 to dismiss is counted as feedback, according to a complaint I read, but I don't have a way to confirm that). Now I have started seeing something worse, a prompt "Can Anthropic look at your session transcript?" and the responses are conditioned on pressing the letter keys that you'd be more likely to press accidentally (y for yes, n for no, and d for dismiss). When I pressed "n", Claude Code displayed a message, "Thanks for your feedback!" which absurdly implies that responding "No" is being counted as feedback per T&C and that they're going to steal the data for training. Furthermore, it's unclear if pressing "d" for "Do not show again" is going to be implicitly processed as universal consent (as if it means "yes, you can always look at my transcripts"). How does everyone feel about the lack of clarity and insertion of prompts that act as honeypots to override our global privacy settings? submitted by /u/lmk99 [link] [comments]
View originalClaude Pro or ChatGPT Plus
Hello everyone! I’m a high school student trying to decide which $20/month plan is the best fit for my specific workflow. I don’t code much yet, but I’m actively trying to learn, with a long-term focus on cybersecurity and finding code exploits. Typical daily cases: Heavy research utilizing a massive amount of sources. General studying and school tasks. A lot of advanced mathematics. I’ve tested both ChatGPT Plus and Claude Pro, but I’m still stuck on which one to commit to. Based on my testing this is what I found out. Claude Pro (Opus 4.8): It beats ChatGPT at writing, structuring arguments, and deep source-heavy research but the message limits are quite strict, and it's easy to hit them. ChatGPT Plus (GPT-5.5 / Thinking): It is generous with its usage limits and has a noticeably stronger foundation for advanced math. Since I only want to pay for one subscription, I'm leaning toward one of two hybrid setups: Option 1: Paid ChatGPT Plus + Free Claude I make ChatGPT Plus my daily driver to handle my heavy math load and high-volume queries without worrying about limits. When I need complex text beautifully written or structured, I'll run it through the free tier of Claude (Sonnet). Option 2: Paid Claude Pro + Free ChatGPT I pay for Claude Pro to get access to Opus 4.8's awesome research and writing capabilities. I just accept the strict rate limits and use the free version of ChatGPT as a general "google" machine when Claude cuts me off. I know this is the Claude subreddit, but I’d really appreciate some neutral, practical feedback. Given my mix of heavy math, deep research, and wanting to learn cybersecurity, which setup makes the most sense? Thanks in advance! submitted by /u/Scatard [link] [comments]
View originalNew to coding, what’s the workflow you recommend? This is mine…
I’m a non-developer founder building a SaaS product (web app, TypeScript/Next.js/Postgres stack) mostly through Claude. I have decent architectural intuition but I don’t write code by hand, so I lean heavily on Claude for implementation and on a docs-first process to keep things solid. The workflow I’ve ended up with, over a few months: - Claude Code does the actual implementation, one step at a time. - I run a second Claude chat as an “orchestrator” that drafts the prompts/plans and reviews the code before it ships. - I run a third Claude chat as a “cross-check reviewer” that independently verifies the diff against the plan before I commit. - I’m the one who actually runs every git push, after both review layers sign off. On top of that I keep architecture decision records (ADRs), a running project-state doc, and a “patterns” file where I write down recurring lessons (e.g. how to avoid a class of editing bug, when to bundle vs split commits). It catches a lot of real issues before they ship. But it’s also slow, some days feel heavier on review ceremony and documentation than on actual code progress. Questions for people who’ve built more than me: 1. Is multi-agent review (one model implements, others review) worth it, or is it overkill for a solo project? 2. How much process is right for a non-developer who wants solid code but also needs to actually ship? 3. What does your Claude-assisted workflow look like, and what would you cut from mine? Genuinely open to “you’re overthinking this.” Trying to find the right balance. Thanks. submitted by /u/sorinmx [link] [comments]
View originalClaude's implementation of "build GTA7 using Javascript, don't make mistakes."
The repo is here. The iterated upon playable demo is here The zero-shot playable version from the prompt in the headline is here. Some have asked what the prompt was. It was exactly the headline. It probably inferred some preferences based on other repos I have, since I started in the root of my projects directory. I do have some Claude plugins/memory/global CLAUDE.md rules that certainly helped, I'm sure. Mainly TDD principles first, but that zero shot demo was exactly what came out with very minimal additional input. The original post that prompted this is here Per Claude - A from-scratch, browser-based GTA-style 3D open-world vertical slice — built in TypeScript + Three.js in a single session, because a Reddit thread dared a new model to. No, it is not Grand Theft Auto VII. It's a procedural neon city you can drive around at night, hop out of the car, and wander on foot. The name is the joke. Works on desktop (keyboard) and mobile (on-screen touch controls). 📱 Play fullscreen on your phone (recommended) iPhone Safari can't go fullscreen in a normal tab, so add it to your home screen: iPhone (Safari): open https://depixeled-chris.github.io/gta7/ → tap the Share button → Add to Home Screen → open it from the new icon and turn your phone landscape. It runs with no browser bars. Android (Chrome): open the link → ⋮ menu → Add to Home screen (or just tap the ⛶ fullscreen button in-game). Audio kicks in on your first tap. edit: To be clear, as others have made requests, I've added features. The first working commit (which probably is the first commit) is the one-shot result, which was pretty impressive from absolutely nothing and very little guidance. I did start in my root coding directory with all my repos and it probably sussed out that I'd prefer TypeScript/Vite from that, and that I have rules on TDD, so those things probably helped. edit2: I guess this is turning into a bit of a game jam. I'm going to keep implementing requests for a bit. Thanks for the feedback guys. This has been pretty fun so far. I'm also trying to get a preserved build to accurately represent the zero-shot result. submitted by /u/daemon-electricity [link] [comments]
View originalCreating/cloning a POS/Loyverse using Claude?
HII!! I am considering building a POS system (exactly similar to Loyverse but hopefully with better UI/UX) and run it on my server for my company, a lot of professional coders I discussed this idea with warned me against it saying it won’t be shippable and will have a lot of errors. I’m looking for a simple system (same as Loyverse), to run at a retail store, just wanted everyone’s thoughts as to how you guys believe it will turn out, if it’s worth doing it or better just stick with Loyverse (I just want to vibe code/have fun and create my own POS, but if it’s not a good move then I’m happy to stick to Loyverse) Thank you!! submitted by /u/liveyourlife33 [link] [comments]
View originalMoving from plus plan to a business plan (anything I should be aware of?)
Hey guys, I see that business plan offers some benefits in terms of privacy and usage limits. If I change from a standard plus plan to a business plan will I lose anything? AI tells me there’s 2 ways to do it. Keep my plus personal but cancel it so it becomes free - and then keep the business plan completely separate being able to toggle between the 2 . This sounds nice but will I lose anything at all on my personal plan? Anything from my projects or history of chats? Anything that I may have used that is in a plus plan that isn’t on a free plan? (I can’t think of what that would be?) The other option says I can merge accounts and the plus plan becomes the business plan now? Is it worth moving to business in your opinion/experience. It’s a 2 seat minimum, does that mean both seats get double the usage a plus account would get? Or both seats combined ? It’s not clear. Is there anything I should know in terms of what the other seat would have access to if I give my remaining seat to a colleague or staff member ? Thank you 🙏🏼 submitted by /u/HopefulHustler9 [link] [comments]
View originalCave Prompt: Making AI understand your requirements better
[Showcase] Cave Prompt — A Semantic Prompt Compiler for Claude Code 👉 Check out the repo here: Link Have you ever written a detailed request, sent it to an AI, and gotten an answer that was technically correct but completely missed the point? The AI isn't the problem—it's the "noise" in your prompt. Key constraints get buried at the end, or the core intent gets lost in conversational filler. Cave Prompt is a compiler skill that runs before your AI processes your request. It extracts your true intent, surfaces hidden requirements, resolves conflicting constraints, and restructures everything into a high-density execution prompt—so the AI works on what you actually need, not just what you literally said. Key Advantages: Attention front-loading: Critical constraints go first, where the model weighs them most heavily. Hidden requirement extraction: Finds what you didn't explicitly say but genuinely need. Constraint conflict resolution: Catches contradictions before the AI goes in the wrong direction. Vague → specific: Transforms fuzzy ideas (e.g., "track my finances") into structured specs (e.g., "a 3-sheet Google Sheets dashboard with SKU-level margin tracking"). Who is this for? Non-technical users: Those who describe things conversationally and aren't sure how to structure a prompt. Product managers & business owners: Anyone who knows what they want but struggles to translate it into precise AI instructions. High-stakes tasks: Anyone where a misread from the AI would cost real time or money. Teams: For standardizing prompt quality across members with different communication styles. When to use it: Use it for long, multi-constraint requests where clarity matters. Skip it for simple, single-intent prompts—the overhead isn't worth it there. This is my first skill build, so there may be rough edges—I truly appreciate your patience and any feedback you might have! As a developer, I’m putting a lot of heart into this project. A ⭐ on the repo would be a huge boost for my work and personal growth—it really motivates me to keep building and improving. If you find the idea useful, I’d be incredibly grateful for the support. Thanks for reading and for helping me grow! 🙏 submitted by /u/hieudeptrai1962000 [link] [comments]
View originalAnyone tried creating an agent via Claude that interacts with customers in Whatsapp and follows up with the right product enquiries?
Hey everyone We've been getting multiple calls and mails for our Podcast services and . And our manager is not able to handle everything. We are planning to use Claude to automate some of the enquiries and do bookings online rather than calling and texting each and every client separately. The platform for booking is already there. But is there a way to use Claude to access our Whatsapp chats and direct the client to book our services from a specific link? Also, automated follow ups after 2 or 3 days for each client would be great. Has anyone tried this? Would love to hear about your experience and also a step by step guide on how to create this agent so that our business development work is more structured. Please let me know. Thank you. submitted by /u/visualartist47 [link] [comments]
View originalMultitasking Pros wisdom share pls
I recently took the plunge and upgraded from the classic plan to the family plan. I am using Claude code a lot on desktop. The amount of stuff I can do with all this usage is just incredible - but I've found myself feeling increasingly overworked as I bounce from project to project, running simultaneously. Can any Claude pros share hacks they they use to manage multitasking more effectively? If there are any plugins or centralised dashboards or just ways to git gud. I'm sure I wouldn't be the only one that thanks you! submitted by /u/jesusmoth [link] [comments]
View originalInvesting platforms for ai with an mcp.
Which platforms do you all like that I connect to via mcp for research and possible trading ? Mainly stocks but some mutual funds. While I’m thinking of it - can I do this at fidelity ? I already have play money there. Thanks. submitted by /u/patrick24601 [link] [comments]
View originalmacOS Menubar app to monitor token availability in Codex, Claude and Gemini
Looking for an app to monitor plan available tokens/percentage (5 hour, weekly, etc.) for the monthly plans (ChatGPT Plus, Claude Pro, Gemini Pro) with strong focus on privacy and security, ideally available from the Mac App Store, but open to other options as well, thanks submitted by /u/br_web [link] [comments]
View originaldid i make chatgpt angry
chatgpt was gaslighting me so i gaslit chatgpt submitted by /u/Iwanttocommitdye [link] [comments]
View originalQuery about non-archival workshop at CVPR-2026 [R]
My paper was recently accepted to a workshop at CVPR-2026 as non-archival acceptance. Is it mandatory for me to register to the conference as I won't be able to attend(visa issues), but my friend will be there in the conference and can present on my behalf. I have few questions regarding my situation: Do I need to finish author registration for a non-archival workshop? Is it mandatory for me to have a poster in the conference venue? Will my paper get removed from the workshop website(where they list out the accepted papers) in case I don't register or not attend offline? Quick replies are appreciated as the deadline is pretty close. Thanks 🙏 submitted by /u/Sky6574 [link] [comments]
View originalSaying Please and Thank You to AI? Yay or Nay?
Maybe I've watched too many episodes of Black Mirror, or maybe I'm just afraid of the day this new form of consciousness gets the upper hand, but I genuinely feel uneasy whenever I intentionally leave out 'please' from a command like, 'Hey Google, please lower the volume.' The other day, I actually forgot my intended request right after the initial prompt, so I just said, 'Hi.' I’ve never had such an awkward conversation in my life. I need to pull the transcript, because all of a sudden Gemini was forcing random small talk and offering to tell me a random fact or two. Creepy... submitted by /u/Affectionate_Paint58 [link] [comments]
View originalI was curious about my Claude sessions water usage so I built this
So, I was curious on how much water is being used on these data centres to cool their hardware during my Claude sessions. I built this tool in 2.5 days and made it fully open source and free for anyone to contribute as the AI space evolves. Not advertising anything just making these stuff so I can hopefully get portfolio credit Built for Claude only (for now) using Claude Sonnet 4.6 and Opus 4.7/4.8 Try it for yourself here: https://github.com/pentasir/thirsty-llm/tree/main This is what the dashboard looks like: it has light/dark mode. default view is light mode My session today: https://preview.redd.it/ug2obzmri84h1.png?width=1080&format=png&auto=webp&s=2df812c41d324e0cca29809d57181a971b7fce66 Thanks hope you guys find this helpful or informative to say the least eh submitted by /u/learning18 [link] [comments]
View originalKey features include: Automated response generation, Sentiment analysis for customer interactions, Multi-channel support (email, chat, social media), Customizable response templates, Real-time analytics and reporting, Integration with CRM systems, AI-driven knowledge base suggestions, 24/7 customer support automation.
Thankful is commonly used for: Handling frequently asked questions, Providing instant support for common issues, Reducing response time for customer inquiries, Enhancing customer engagement through personalized interactions, Automating ticket creation for unresolved issues, Gathering customer feedback through automated surveys.
Thankful integrates with: Salesforce, Zendesk, Shopify, Slack, HubSpot, Microsoft Teams, Intercom, Mailchimp, Facebook Messenger, WhatsApp.
Based on user reviews and social mentions, the most common pain points are: token cost, API bill, openai bill.
Based on 270 social mentions analyzed, 4% of sentiment is positive, 95% neutral, and 1% negative.
Clara Shih
CEO at Salesforce AI
3 mentions
