Thankful and Capacity both excel in automating customer support but cater to slightly different needs. Thankful is praised for improving response times and customer satisfaction, while Capacity receives a 4.6/5 average rating on G2 for its real-time agent assist and post-call automation, despite having some user experience inconsistencies.
Best for
Thankful is the better choice when a team needs a reliable, multi-channel support tool for efficient management of standard customer inquiries, especially if integration with popular CRMs like Salesforce and Zendesk is required.
Best for
Capacity is the better choice when a company seeks a unified platform with advanced agent assist capabilities and speech recognition, aiming to streamline operations and provide a personalized experience through branded voices.
Key Differences
Verdict
For teams prioritizing comprehensive integration and robust CRM connectivity, Thankful offers strong multi-channel support ideal for frequent customer interaction tasks. Conversely, Capacity provides superior operational streamlining with its real-time agent assist and speech recognition capabilities, making it ideal for teams seeking to enhance both customer and agent experiences with advanced AI features.
Thankful
"Thankful" is highly praised for its efficient customer support automation, which users say improves response times and enhances customer satisfaction. However, some complaints arise over the tool's occasional misinterpretation of complex customer queries. Pricing is generally viewed as competitive, aligning well with the features offered, although some users express a desire for more tier flexibility. Overall, "Thankful" maintains a solid reputation as a reliable customer service automation tool, with many endorsing its positive impact on support workflows.
Capacity
Capacity is a unified CX automation platform that uses agentic AI to power AI agents, real-time agent assist and post-call automation.
Users generally praise "Capacity" for its ability to streamline operations and enhance efficiency, earning high ratings on G2, with multiple perfect scores. However, some reviews indicate inconsistency, with ratings dipping to 3.5/5, suggesting occasional shortcomings in user experience. Social mentions are scarce and don't provide substantial insights about the software, focusing more on tangential topics. Overall, "Capacity" enjoys a positive reputation with its pricing seeming reasonable to most users, based on its satisfactory performance and added value.
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What do you like best about Capacity?The functions that I liked the most are the instant conversation and the message history. It was easy to integrate into our website. Review collected by and hosted on G2.com.What do you dislike about Capacity?I'm yet to see any disadvantages but for now I'm very pleased with it. Review collected by and hosted on G2.com.
What do you like best about Capacity?The people are as good as the product, if not better! With amazing account executives, project managers, and ludicrously talented engineers, you're in good hands. With great listeners new features are added to their products constantly. Review collected by and hosted on G2.com.What do you dislike about Capacity?The helpdesk platform is the only thing I could dislike, everything else is rock solid. And in fairness the helpdesk functions are getting better every sprint. Review collected by and hosted on G2.com.
What do you like best about Capacity?The Capacity team is continually working to understand the needs of their customers, optimize the product, and innovate new solutions! The team we work with is so helpful in providing recommendations and actively taking in our questions or feedback. As we continue to utilize Capacity for our teams, I'm confident we'll continue to see more and more value in the product! Review collected by and hosted on G2.com.What do you dislike about Capacity?While there is some room for improvement with the analytics provided in the platform, the Capacity team is incredibly open to this feedback and consistently shares progress toward any feedback I've shared. Review collected by and hosted on G2.com.
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I'm a software engineer with a decade of experience. This is how I'd approach learning to build apps using Claude Code if I were starting from scratch today:
I'm going to describe a person this post is for, if this is you, I think I can be of some assistance: * you are new to coding * you are blown away by how it unlocks this magical ability that was previously inaccessible without years of training and effort * you've daydreamed of business and app ide
Capacity
SpaceXAI locked Anthropic into paying them $1.25 billion per MONTH for compute
SpaceXAI locked Anthropic into paying them $1.25 billion per MONTH for compute
Only in Capacity (5)
Capacity might handle complex queries better due to its emphasis on real-time agent assist and advanced AI suggestions.
Thankful is viewed as competitive with its features, though less flexible in tiers, whereas Capacity uses a more detailed usage-based, subscription, and tiered structure which could be more costly for varying needs.
Thankful has more social mentions and discussion topics related to support and cost optimization, indicating a potentially more active user community.
Yes, both tools can be used together as they integrate with several common platforms, such as Salesforce and Slack, enabling complementary functionalities.
Thankful might be easier to start with for teams looking for standard CRM integrations and automated support, while Capacity may require initial setup for its more complex features.
